PilatesNow Terms and Conditions
Welcome to PilatesNow!
At PilatesNow, we’re all about making your Pilates journey inspiring, empowering, and fun. Our mission is to help you build strength, flexibility, and confidence one class at a time. Whether you’re new to Pilates or a seasoned pro, we’re here to support your goals and help you get the most out of your practice.
By signing up for and attending any of our classes, you agree to be bound by the Terms and Conditions outlined below. If you do not agree with these terms, please refrain from participating in our services.
These Terms and Conditions may be updated from time to time. When changes are made, we’ll notify you of any significant updates. Continued participation indicates your acceptance of the new terms.
1. Medical Disclaimer
Before beginning any new exercise program, including Pilates, please consult with your doctor or healthcare provider, especially if you have any pre-existing medical conditions or concerns.
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Listen to your body: Work at your own pace and stop immediately if you experience pain, discomfort, or dizziness.
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Disclose relevant medical information: Let your instructor know before class about any injuries or conditions that may affect your participation.
By attending classes at PilatesNow, you acknowledge that you do so at your own risk. PilatesNow, its instructors, and affiliates are not liable for any injuries or losses incurred during participation.
2. Class Packs & Memberships
We offer a range of class packs and memberships to suit different needs. All purchases must be prepaid before attending classes.
Class Packs
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Each pack has an expiry date noted at the time of purchase.
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Unused classes will expire and cannot be refunded.
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Packs are non-transferable and cannot be resold, gifted, or shared.
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All class packs are non-refundable.
Memberships
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Minimum commitment term is six (6) months.
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Memberships include varying class limits per week or month—please choose the option that best suits your needs. Upgrades are available at any time.
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Memberships can be paused with two (2) weeks’ written notice, for a maximum of four (4) weeks.
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Freeze periods do not extend the overall membership term unless otherwise agreed.
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All memberships are non-refundable.
Age Requirement
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All participants must be 16 years or older. We are unable to accommodate anyone under this age.
3. Pricing & Bookings
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Our class schedules and pricing are available on our website and are updated regularly.
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We reserve the right to modify class times or pricing. Notice will be provided in the event of significant changes.
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Clients must create an account with us to book classes. This account is subject to these Terms and our Privacy Policy.
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All classes must be booked and paid for in advance via our booking system. We accept credit/debit cards and other available payment methods.
4. Class Schedules & Availability
Class schedules are subject to change. While we aim to keep our timetable consistent, we may modify or cancel classes when necessary.
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PilatesNow is not responsible for any costs, refunds, or credits arising from class changes or cancellations.
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We will do our best to notify clients of schedule changes in a timely manner.
5. Cancellation & No-Show Policy
We understand that things come up. Please cancel early so someone else can take your spot.
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Cancellations must be made at least 12 hours prior to class to avoid being charged.
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Late cancellations (within 12 hours) or no-shows will result in forfeiting the class credit or being charged the full class fee.
6. Waitlist Policy
Can’t get into your preferred class? Join the waitlist! If a spot becomes available:
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You’ll receive a notification email and be automatically enrolled.
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If you’re no longer able to attend, please cancel within the 12-hour window to avoid penalties.
7. Promotions
Keep an eye on our website and social media for special offers. Promotions are subject to availability and specific terms.
8. Gift Vouchers
Give the gift of Pilates!
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Gift vouchers may be used toward class packs or studio products.
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Vouchers are non-refundable, non-transferable, and not redeemable for cash.
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Each voucher has an expiry date—please use it before it expires.
9. Studio Etiquette & Conditions of Entry
We strive to maintain a welcoming and respectful environment.
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Respect others: Disruptive or inappropriate behaviour may result in refusal of entry or removal from class.
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Punctuality: Arrive at least 5 minutes early. Late arrivals may not be admitted.
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Phones: Please silence your phone before class.
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Dress code: Wear comfortable activewear and bring a towel. Grip socks are required for safety and hygiene (available for purchase at the studio).
10. Pregnancy & Special Considerations
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Our general classes are suitable for most women up to 14 weeks pregnant.
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After 14 weeks, we recommend our Prenatal Pilates classes (available at select times or with advance notice to your instructor).
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Please contact us in advance to confirm class suitability and availability.
11. Security & Personal Belongings
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Storage is available in the studio, but we recommend leaving valuables at home.
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PilatesNow is not liable for lost, stolen, or damaged items.
12. Personal Safety & Acceptance of Risk
Pilates involves physical activity and carries an inherent risk. By participating, you accept these risks.
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Inform your instructor of any health concerns, injuries, or pregnancies prior to class.
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Our instructors may offer hands-on adjustments. If you're uncomfortable with this, please let them know in advance.
13. Liability & Limitation of Risk
PilatesNow is not responsible for any injury, loss, or damage unless caused by proven negligence. Participation is at your own risk.
14. Jurisdiction & Governing Law
These Terms are governed by the laws of Queensland. You agree to submit to the non-exclusive jurisdiction of Queensland courts.
15. Privacy
Your privacy matters to us. All personal information is managed in accordance with our Privacy Policy.
For assistance with bookings, memberships, or any questions, please contact the studio directly or visit our website.