PilatesNow Terms and Conditions
Welcome to PilatesNow!
At PilatesNow, we’re all about making your Pilates journey inspiring, empowering, and fun. Our mission is to help you build strength, flexibility, and confidence, one class at a time. Whether you’re new to Pilates or a seasoned pro, we’re here to support your goals and help you get the most out of your practice.
By signing up for and attending any of our classes, you agree to be bound by the terms and conditions outlined below. If you do not agree with these terms, we ask that you kindly do not participate in our services.
We may update these Terms and Conditions occasionally. When we do, we'll notify you of any significant changes, and continued participation will mean you accept the new terms.
1. Medical Disclaimer
Before beginning any new exercise program, including Pilates, it is important to consult with your doctor or healthcare provider, especially if you have any pre-existing medical conditions or concerns. We want you to feel safe and supported throughout your practice.
-
Know your limits: Work at your own pace and stop immediately if you experience any pain, discomfort, or dizziness.
-
Share any relevant medical history: Please inform your instructor before class of any injuries or health conditions that might affect your ability to participate in class.
By attending classes at PilatesNow, you do so at your own risk, and acknowledge that PilatesNow, its instructors, or its affiliates are not liable for any injuries or losses that may occur during your participation.
2. Class Packs & Memberships
We offer a variety of class packs and membership options for your convenience. All purchases must be prepaid before attending classes.
-
Class Packs: Each class pack has an expiry date, which is clearly indicated at the time of purchase. Unused classes will expire and cannot be refunded.
-
Non-transferable: Class packs are non-transferable between clients, and may not be resold, gifted, or shared.
-
Membership Terms: Memberships may include specific commitments, expiration dates minimum durations, or class limits. Please review your membership details when purchasing.
-
All packs & memberships are non refundable
-
We can only accept booking from guests who are 16 years of age or older. We are unable to accept people under this age.
3. Pricing & Bookings
Our class schedules and prices are available on our website and will be updated regularly. We may adjust prices or times from time to time, and will notify you of any changes.
To participate in our classes, you must create an account with us. This account will be governed by these terms, along with our Privacy Policy and Website Terms of Use.
-
Class Reservations: Each class has a limited number of spots. Book your class in advance online or via our mobile app
-
Class Payments: All classes must be paid for in advance through our booking system. Payment options include credit/debit cards and other available methods.
4. Class Schedules & Availability
Class schedules may vary and are subject to change. We make every effort to keep our schedules up to date, but reserve the right to modify or cancel classes as needed.
-
Changes to Schedule: We’re not liable for any costs, refunds, or credits if a class is changed or cancelled. However, we’ll do our best to notify you promptly of any significant changes.
5. Cancellation & No-Show Policy
We understand that life happens. If you can’t make it to class, please let us know as soon as possible so others have the chance to take your spot.
-
Cancellation Policy: You can cancel a reservation up to 12 hours before the class start time without penalty. Cancellations made within 12 hours of the class will incur the full class fee.
-
No Shows: If you don't show up for a class without cancelling, the full class fee will be charge.
6. Waitlist Policy
Can’t get into your favourite class? Join the waitlist! If a spot opens up, we’ll notify you by email and automatically reserve your spot.
-
Waitlist Cancellations: If you’re no longer available to attend after being confirmed from the waitlist, please cancel your reservation within the 12-hour window to avoid cancellation fees.
7. Promotions
Promotions: Keep an eye on our website and social media for special promotions or discounts. Availability and terms will vary, so please check with us for details.
8. Gift Vouchers
Gift a PilatesNow experience to someone special! We offer gift vouchers that can be used towards any class pack or product in our studio.
-
Vouchers: Gift vouchers are non-refundable, non-transferable, and cannot be redeemed for cash.
-
Expiry: All gift vouchers have an expiry date. Be sure to use them before they expire!
9. Studio Etiquette & Conditions of Entry
-
We want PilatesNow to be a positive and welcoming space for everyone. Please keep the following in mind when attending classes.
-
Respect for Others: We reserve the right to refuse entry or remove individuals who exhibit inappropriate or disruptive behaviour.
-
Arrival Time: Please arrive at least 5 minutes early to get settled. Late arrivals may be asked to wait for the next class.
-
Mobile Phones: Please turn off your mobile phone before entering the studio to avoid disrupting others.
-
Attire: Please bring a towel, wear comfortable workout clothes, and socks are required for hygiene and safety. PilatesNow grip socks are available for purchase.
10. Pregnancy & Special Considerations
Our regular classes are suitable for most women up to 14 weeks of pregnancy. After 14 weeks, we recommend transitioning to our Prenatal Pilates classes (available at select times or if made aware in advance to instructor at time of reservation).
Please call ahead to confirm availability and class details.
11. Security & Personal Belongings
We are not responsible for any personal items lost or stolen while in our studio. For your convenience, we offer storage for your belongings in the class. We recommend leaving valuables at home.
12. Personal Safety & Acceptance of Risk
Pilates is a physical activity, and like any form of exercise, it carries an inherent risk of injury. By attending classes at PilatesNow, you acknowledge that you are participating at your own risk.
-
Medical Conditions: If you have any health concerns (injuries, pregnancy, etc.), please inform your instructor before the class begins.
-
Instructor Cues: Our instructors may offer tactile cues or adjustments to ensure correct form. Please let us know if you’re uncomfortable with physical contact.
13. Liability & Limitation of Risk
PilatesNow is not liable for any injury, loss, or damage sustained while attending classes, except in cases of proven negligence. Your participation is at your own risk.
14. Jurisdiction & Governing Law
These Terms and Conditions are governed by the laws of Queensland, and you agree to submit to the non-exclusive jurisdiction of the courts in that region.
15. Privacy
At PilatesNow, we respect your privacy. Any personal information collected will be managed in accordance with our Privacy Policy.
You can cancel your class reservation online or by contacting the studio directly.