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Mobile App Privacy Policy

Pilates Now we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Pilates Now Mobile App ("the App"). By downloading, accessing, or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide
 

  • Account Information: When you sign up, we collect your name, email address, password, and payment details (if applicable).

  • Profile Data: You may choose to provide information such as your fitness level, goals, and preferences.

  • Customer Support: If you contact us, we collect information you provide, such as questions, feedback, and issue reports.

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B. Information We Automatically Collect
 

  • Device Information: We collect details about the device you use, including model, operating system, unique device identifiers, and app version.

  • Usage Data: We track interactions within the app, such as classes viewed, completed workouts, and session duration.

  • Location Data (Optional): If enabled, we may collect approximate location data to personalize recommendations.

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C. Information from Third Parties
 

  • If you sign in with Google, Apple, or Facebook, we receive basic profile information from these platforms.

  • Payment processing is handled by [Stripe/PayPal/Other], and we do not store your credit card details.​

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2. How We Use Your Information

We use your data to:
 

  • Provide and personalize your Pilates experience.

  • Process payments and manage subscriptions.​

  • Improve the App’s performance and user experience.

  • Send you updates, promotions, and customer support communications.

  • Ensure security, prevent fraud, and comply with legal obligations.

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3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:
 

  • Service Providers (e.g., cloud storage, analytics, and payment processors).

  • Legal Authorities if required by law or to protect rights and safety.​​

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4. Data Security

We implement encryption, secure servers, and access controls to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices

Access & Update: You can edit your profile and preferences within the App

Opt-Out: You can unsubscribe from marketing emails at any time.
Delete Your Account: Contact us to request account deletion and data removal.

6. Third-Party Links & Services

The App may link to third-party websites, content, or services. We are not responsible for their privacy practices.

7. Children’s Privacy

The App is not intended for users under 13 years old. If we discover that a child’s data has been collected, we will delete it.

8. Changes to This Policy

We may update this Privacy Policy as needed. We will notify you of major changes through the App or email.

9. Contact Us

If you have any questions or requests regarding your data, please contact us:

Email: hello@pilatesnowstudio.com

Address: 7/77 Oxford Street Bulimba Queensland, 4171

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